If the product you received is damaged or not what you expected it to be, and want to return the item, please submit a return request to our Customer Service department via email us at contact@buildmywheelchair.com for return instructions and to receive a return authorization number. All items must be returned in their original packaging, including any documentation, and must be in new, re-sellable condition.
Any custom built item that is built to special specifications is ineligible for return. This includes but is not limited too; ultra lightweight wheelchairs, heavy duty wheelchairs, tilt and space wheelchairs, pediatric wheelchairs, outdoor/all terrain power wheelchairs, power elevating/recline/tilt power wheelchairs, rehab shower commode chairs, bathroom transfer systems, standing frames and gait trainers.
For hygiene reasons, all seat cushions, back cushions, positioning components and any items that have been in “skin contact” are ineligible for return.
Buildmywheelchair.com must be notified within 48 hours of delivery for any damage or request for return on any product eligible for return. Once notification of return has been completed, merchandise must be returned within 30 days of the receipt of order. No returns are accepted after 30 days. Returns will be reviewed and inspected before issuing credit.
A restocking fee of 30% will apply to items eligible for return and will require approval from product manufacturer before credit or reimbursement. Shipping charges will be deducted from your refund if you have us assist in return shipping. Allow 2 to 4 weeks to process the credit and it will be applied to your credit card or original method of payment.
You have accessed the BuildMyWheelchair.com website to request a consult with an Assistive Technology Professional (“ATP”) to perform a seating consult for your custom mobility needs. This consult will be conducted using Microsoft Teams with an ATP at a date and time that is convenient for you.
The ATP’s role is to assist you in ascertaining the type of wheelchair or mobility related equipment that may best fit your needs depending on your physician’s recommendations and the resources that may be available to you. Based on your input, the ATP will issue recommendations, but this consultation is not a representation or guarantee that the end product is exactly what you require or that it will meet all your needs. More importantly, Build My Wheelchair, LLC does not manufacture the specific parts or components that make up the wheelchair and, as such, we do not make any express or implied representations or warranties regarding the ultimate end product. If you subsequently have concerns about the functionality of your wheelchair or other mobility related products, Build My Wheelchair, LLC will review with you anything that is related to the assembly of your wheelchair, but we are not responsible for any specific product or component failures or malfunctions.
Please contact us at Contact@BuildMyWheelchair.com for questions regarding our services, the ATP consultation and other related items.
