- How can I contact you?
Click on the Contact Us button in the main menu. Call us at 844-269-4335, or send an email to sales@buildmywheelchair.com.
- What is your return policy?
Many products are eligible for return and a partial refund. Due to hygiene, most of our seating and positioning products are not eligible for return. Any product that has been opened can not be returned for a refund. Please review our Return Policy carefully to ensure your items can be return for a refund.
- What are your hours of operation?
BuildMyWheelchair.com has customer service representatives available to help Monday through Friday, 8AM through 5PM CST to assist.
- Can I call customer service to place my order?
Our Customer Service team is well versed in all our products. If you need help ordering anything, please give us a call and we can walk through the order with you- 844-269-4335.
- How long does it normally take to receive my refund or store credit?
Refunds or store credits normally take between 5 to 10 business days after we receive your returned items. All items returned must have a RA (return authorization) number. If an item is returned without the RA number, the refund will be delayed.
- What happens if I order the wrong product?
If a wrong product is ordered it is very important that you do not open the manufactures packaging. Call our office to obtain a RA number before returning your product. All returns must be done within 10 business days, and are subject to a restocking fee. Please refer to our Return Policy.
- How do I track my order?
We will send an order confirmation email to the email address you provide to us. You will receive a second email from us with your tracking number. You can also log into your account, go to your order history, and click on track your package.
