- How can I contact you?
Click on the Contact Us button in the main menu. Call us at 844-269-4335, or send an email to sales@buildmywheelchair.com.
- What is your return policy?
Many products are eligible for return and a partial refund. Due to hygiene, most of our seating and positioning products are not eligible for return. Any product that has been opened can not be returned for a refund. Please review our Return Policy carefully to ensure your items can be return for a refund.
- What are your hours of operation?
BuildMyWheelchair.com has customer service representatives available to help Monday through Friday, 8AM through 5PM CST to assist.
- Can I call customer service to place my order?
Our Customer Service team is well versed in all our products. If you need help ordering anything, please give us a call and we can walk through the order with you- 844-269-4335.
- How long does it normally take to receive my refund or store credit?
Refunds or store credits normally take between 5 to 10 business days after we receive your returned items. All items returned must have a RA (return authorization) number. If an item is returned without the RA number, the refund will be delayed.
- What happens if I order the wrong product?
If a wrong product is ordered it is very important that you do not open the manufactures packaging. Call our office to obtain a RA number before returning your product. All returns must be done within 10 business days, and are subject to a restocking fee. Please refer to our Return Policy.
- How do I track my order?
We will send an order confirmation email to the email address you provide to us. You will receive a second email from us with your tracking number. You can also log into your account, go to your order history, and click on track your package.
- Where do I find my wheelchair serial number?
You can use our Serial Number Locator to quickly identify where your serial number is located based on your wheelchair manufacturer and model. Visit the Serial Number Locator here.
